Return Policy
In accordance with European Union consumer protection laws (Directive 2011/83/EU on Consumer Rights), customers have the right to return a product within 14 days of receiving their order without providing a reason.
Return Conditions:
How to Request a Return:
Exceptions:
Customized or made-to-order items cannot be returned unless they are defective.
If you have any questions, feel free to reach out! info@alferonok-art.com
Return Conditions:
- The item must be in its original condition, unused, with all tags and packaging intact.
- Returns must be requested within 14 days of receiving the order.
- Refunds will be processed after the returned item has been received and inspected.
- Return shipping costs are covered by the customer unless the item is defective or damaged.
How to Request a Return:
- Contact me via Direct Message or email [your email] to notify me about the return.
- Pack the item securely and send it back to the provided return address.
- Once I receive and inspect the item, a refund will be issued.
Exceptions:
Customized or made-to-order items cannot be returned unless they are defective.
If you have any questions, feel free to reach out! info@alferonok-art.com